Return, Refund and Exchange Policy

This Return, Refund and Exchange Policy applies to stationery products purchased from wenfengsdnbhd.com, operated by WEN FENG SDN. BHD. (202601033654 (1695749-P)).

Please check your order promptly after receiving it. Requests for return, refund, or exchange should be made within 24 hours of delivery with your order details, clear photos or video evidence, and a description of the issue.

Returns or exchanges may be considered where an item is damaged on arrival, defective, wrongly supplied, materially different from the product listing, or missing from the parcel.

Stationery items must be returned unused, unmarked, and in their original packaging where practical. Opened, used, written-on, cut, assembled, customized, or customer-damaged items are not eligible for return unless the issue is due to our error or a proven product defect.

Refunds are processed after we review and approve the request and, where required, receive the returned item. Shipping fees, payment charges, or other third-party fees may be non-refundable unless the return is caused by our mistake.

Approved exchanges are subject to product availability. If a replacement is unavailable, we may offer an alternative item, store credit, or refund where appropriate.

For assistance, contact wenfengsdnbhd@outlook.com. Our address is NO 8A JALAN PUTERA INDAH 4/10 TAMAN PUTERA INDAH 83000 BATU PAHAT JOHOR.