Shipping Policy

This Shipping Policy applies to orders placed through wenfengsdnbhd.com, operated by WEN FENG SDN. BHD. (202601033654 (1695749-P)).

Orders are processed after payment and order details are confirmed. Processing time may vary depending on product availability, order volume, public holidays, courier schedules, and destination.

Stationery products are packed with reasonable care to reduce the risk of damage during delivery. Customers should ensure that the delivery name, address, contact number, and order details are correct before completing checkout.

Delivery fees, available courier options, and estimated delivery timing may be shown during checkout or confirmed through customer support. Delivery time is an estimate and may be affected by courier delays or circumstances outside our control.

If a parcel arrives damaged, incomplete, or incorrect, please contact us within 24 hours of delivery with photos or video evidence so that we can review the matter with the courier or fulfilment record.

For shipping enquiries, contact wenfengsdnbhd@outlook.com. Our business address is NO 8A JALAN PUTERA INDAH 4/10 TAMAN PUTERA INDAH 83000 BATU PAHAT JOHOR.